This Refund & Cancellation Policy (“Policy”) applies to subscriptions and trial offers available through Zena, operated by ZENACLUB TECH (OPC) PRIVATE LIMITED (“Zena”, “we”, “us”, or “our”).
By starting a trial or purchasing a subscription through Zena, you acknowledge and agree to this Policy.
1. Free Trial
- Zena may offer eligible users a 1-day trial period for its subscription services.
- During the trial period, you may access the features included in the applicable subscription plan.
- Unless cancelled before the end of the 1-day trial period, the trial will automatically convert into the applicable paid subscription, and the subscription fee will be charged using the payment method provided at the time of starting the trial.
2. Cancellation of Trial
- If you do not wish to continue with a paid subscription, you must cancel the trial before the 1-day trial period ends.
- If you cancel the trial before the end of the trial period, you will not be charged for the subsequent subscription, subject to the applicable terms of the payment provider.
- If you do not cancel before the trial period expires, the subscription will automatically begin and the applicable subscription fee will be charged.
- Failure to cancel the trial before the end of the 1-day trial period will not, by itself, qualify for a refund of the subscription amount charged.
3. Subscription Cancellation
- You may cancel your subscription at any time through the cancellation option provided by Zena or through the applicable payment platform, where available.
- Cancellation will generally prevent future subscription renewals.
- Unless otherwise stated or required by applicable law, cancelling a subscription after a payment has already been processed does not automatically entitle you to a refund of that payment.
- You may continue to have access to the subscription features until the end of the applicable paid subscription period, depending on the terms of your subscription.
4. Refund Eligibility
Subscription payments are generally non-refundable once successfully processed, except in the following circumstances:
a. Duplicate Charges
If you have been charged more than once for the same subscription due to a technical or payment-processing error, you may contact us for a refund. After verification of the duplicate transaction, the additional charge may be refunded.
b. Service Not Delivered
If your subscription payment has been successfully processed but the subscribed service is not made available to you due to an issue attributable to Zena, you may contact us for a refund. We may first attempt to restore access or resolve the issue. If the service cannot reasonably be provided, an appropriate refund may be issued.
c. Other Legally Required Refunds
Nothing in this Policy limits or excludes any refund, cancellation, or other consumer rights that cannot legally be excluded under applicable law.
5. Non-Refundable Situations
Except where otherwise required by applicable law, refunds will generally not be provided for:
- Failure to cancel a trial before the 1-day trial period expires;
- Forgetting to cancel a trial or subscription;
- A subscription payment that was successfully processed after the trial period ended;
- Change of mind after a subscription has been purchased;
- Failure to use the subscription during the paid subscription period;
- Failure to cancel a subscription before its next renewal date; or
- Partial use of a subscription period.
Users are responsible for cancelling their trial or subscription before the applicable renewal or billing date if they do not wish to continue.
6. Refund Request Process
To request a refund, please contact us at team@zenaclub.com. Please include the following information where available:
- Name registered with Zena;
- Registered email address or mobile number;
- Subscription plan;
- Transaction or payment ID;
- Date and amount charged; and
- Reason for the refund request.
Providing complete transaction information will help us investigate your request more efficiently.
7. Refund Review
- All refund requests will be reviewed based on the relevant transaction, subscription, and service records.
- Submitting a refund request does not automatically guarantee a refund.
- For duplicate charges or service-delivery issues, we may request additional information or payment records to verify the issue before processing a refund.
8. Refund Processing
- If a refund is approved, it will generally be processed through the original payment method used for the transaction, where technically possible.
- The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.
- Zena does not control the processing time of third-party financial institutions.
9. Unauthorized Transactions
If you believe that a subscription payment was made without your authorization, please contact us immediately at team@zenaclub.com. We may investigate the transaction and request additional information to verify the claim. You should also contact your bank, card issuer, or payment provider where appropriate.
10. Subscription Renewals
- Unless cancelled before the applicable renewal date, subscriptions may automatically renew according to the subscription plan selected by you.
- The applicable subscription fee will be charged using the payment method associated with your subscription.
- You are responsible for cancelling your subscription before the next renewal if you do not wish to continue.
11. Changes to Subscription Plans
Zena may modify subscription plans, pricing, features, or trial terms from time to time. Where required by applicable law, users will be provided with appropriate notice of material changes before they take effect. Changes will generally not affect a subscription period that has already been paid for, unless otherwise permitted or required by applicable law.
12. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be reflected by updating the “Last Updated” date at the top of this page. We encourage you to review this Policy periodically.
13. Contact Us
For questions regarding subscriptions, cancellations, payments, or refunds, please contact:
ZENACLUB TECH (OPC) PRIVATE LIMITED — Zena
Email: team@zenaclub.com