This Privacy Policy explains how ZENACLUB TECH (OPC) PRIVATE LIMITED (“Zena”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your information when you use the Zena website, applications, products, and services.
By accessing or using Zena, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it.
1. Information We Collect
We may collect information that you provide directly to us, information collected automatically when you use Zena, and information received from certain third-party service providers.
1.1 Information You Provide
Depending on how you use Zena, we may collect:
Account Information
- Name
- Email address
- Mobile phone number
- Date of birth
- Gender, where voluntarily provided
- Login and account information
Astrology Information
To provide personalized astrology services, we may collect information such as:
- Date of birth
- Time of birth
- Place of birth
- Birth location
- Other information voluntarily provided by you for astrology-related services
Subscription and Transaction Information
When you purchase or subscribe to a Zena service, we may collect information relating to:
- Subscription plan
- Trial or subscription status
- Transaction or order ID
- Payment status
- Subscription start and renewal dates
- Payment-related information received from our payment service providers
We generally do not directly store complete payment card, banking, or other sensitive payment credentials when these are processed by third-party payment providers.
Communications and Support
We may collect information you provide when you:
- Contact customer support;
- Submit a complaint or request;
- Provide feedback;
- Participate in surveys; or
- Communicate with us through email or other available channels.
1.2 Information Collected Automatically
When you access or use Zena, certain information may be collected automatically, including:
Device Information
- Device type and model
- Operating system
- Browser type and version
- Language and time zone
- Device identifiers where applicable
Usage Information
- Pages or features accessed
- Time spent using the service
- Interactions with the website or application
- Subscription-related activity
- Session information
- General usage preferences
Technical and Log Information
- IP address
- Access timestamps
- Browser information
- Crash reports
- Diagnostic information
- Error logs
- Other technical information necessary to operate and secure the service
Location Information
We may collect approximate location information where necessary for providing or improving our services, based on your device or browser settings.
We do not require precise location information unless a specific feature requires it and you provide the necessary permission.
1.3 Information From Third Parties
We may receive information from third parties such as:
- Payment service providers;
- Authentication providers;
- Analytics providers;
- Advertising and marketing partners;
- Hosting and infrastructure providers; and
- Other service providers that support our operations.
The information received depends on the services you use and the permissions or interactions involved.
2. How We Use Your Information
We may use your information to:
- Create and maintain your Zena account;
- Provide astrology-related services;
- Generate personalized astrology content and reports;
- Process subscriptions and payments;
- Manage your 1-day trial and subscription status;
- Process subscription renewals and cancellations;
- Provide customer support;
- Communicate with you about your account and subscription;
- Send service-related notifications;
- Improve and personalize your experience;
- Understand how users interact with Zena;
- Conduct analytics and research;
- Monitor and improve the performance, security, and reliability of our services;
- Detect and prevent fraud, abuse, unauthorized activity, and security threats;
- Troubleshoot technical issues;
- Comply with applicable laws, regulations, legal processes, and governmental requirements; and
- Protect the rights, property, safety, and security of Zena, our users, and others.
3. Subscription and Payment Information
Zena offers subscription-based services that may include a 1-day trial followed by a paid subscription.
When you start a trial or purchase a subscription, we may process information necessary to:
- Establish your trial;
- Determine when your trial expires;
- Process your subscription;
- Process recurring subscription payments;
- Track subscription status;
- Process cancellations;
- Handle refunds where applicable; and
- Provide customer support regarding payments and subscriptions.
Payment transactions may be processed through third-party payment providers. These payment providers may collect and process payment information in accordance with their own privacy policies and terms.
4. How We Share Your Information
We do not sell your personal information for monetary consideration. We may share information in the following circumstances:
4.1 Service Providers
We may share relevant information with trusted third-party service providers that help us operate Zena, including providers for:
- Cloud hosting and infrastructure;
- Payment processing;
- Analytics;
- Authentication;
- Communications;
- Customer support;
- Security and fraud prevention; and
- Other technical and operational functions.
These providers are permitted to process information only as necessary to provide their services to us and subject to applicable contractual or legal requirements.
4.2 Legal and Regulatory Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable laws or regulations;
- Respond to valid legal processes or governmental requests;
- Enforce our Terms & Conditions;
- Investigate fraud or security incidents; or
- Protect the rights, safety, or property of Zena, our users, or others.
4.3 Business Transfers
If ZENACLUB TECH (OPC) PRIVATE LIMITED is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, information relating to users may be transferred as part of that transaction, subject to applicable law.
5. Data Storage and Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Your information may be stored using third-party cloud infrastructure and service providers.
Although we take reasonable steps to protect your information, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services;
- Maintain your account;
- Manage your subscription;
- Fulfil the purposes described in this Privacy Policy;
- Resolve disputes;
- Prevent fraud and abuse;
- Comply with legal and regulatory obligations; and
- Enforce our agreements.
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law. Certain information may need to be retained for longer periods where required for legal, accounting, security, or regulatory purposes.
7. Cookies and Similar Technologies
Zena may use cookies, pixels, local storage, analytics tools, and similar technologies to:
- Keep the website functioning;
- Remember preferences;
- Understand website usage;
- Improve performance;
- Measure marketing and advertising effectiveness; and
- Detect security or technical issues.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some features.
8. Communications
We may use your contact information to send:
- Account-related communications;
- Subscription and billing notifications;
- Trial expiry and renewal reminders;
- Security alerts;
- Service updates;
- Customer support communications; and
- Other communications necessary to provide our services.
Where permitted by applicable law, we may also send promotional or marketing communications. You may opt out of promotional communications at any time by using the available unsubscribe option or by contacting us.
Please note that you may continue to receive essential service-related communications even after opting out of promotional messages.
9. Third-Party Links and Services
Zena may contain links to third-party websites, applications, payment services, or other platforms. We are not responsible for the privacy practices, security, content, or policies of third-party services.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
10. Your Rights and Choices
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Request information about how your data is processed;
- Withdraw consent where processing is based on consent;
- Object to certain processing activities; and
- Request other rights available under applicable law.
Certain rights may be subject to legal limitations or exceptions. To make a privacy-related request, contact us using the details provided in the Contact Us section below.
11. Account Deletion
You may request deletion of your Zena account and associated personal information by contacting us at team@zenaclub.com. See our Account Deletion page for the full process.
We may need to verify your identity before processing an account deletion request. Please note that certain information may need to be retained where required by law, for legitimate business purposes, to prevent fraud or abuse, resolve disputes, or comply with legal obligations.
Deleting your account may also result in the loss of access to your active subscription or other Zena services.
12. Children's Privacy
Zena is not intended for children below the minimum age permitted under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at team@zenaclub.com so that we can review and take appropriate action.
13. International Data Transfers
Depending on the location of our users and service providers, your information may be processed or stored in countries other than the country in which you reside. Where required by applicable law, we will take appropriate measures in relation to such transfers and processing.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Where required by applicable law, we may provide additional notice of material changes through the Zena website, application, email, or other appropriate means.
Your continued use of Zena after the updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy, to the extent permitted by applicable law.
15. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way your personal information is handled, please contact us at:
ZENACLUB TECH (OPC) PRIVATE LIMITED — Zena
Email: team@zenaclub.com
We will review and respond to privacy-related requests in accordance with applicable law.
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